Forum Info-Tech launches AI IT services for Microsoft Copilot adoption

Forum Info-Tech has launched a new AI IT services line to help small and mid-market businesses adopt Microsoft 365 Copilot and other AI tools with stronger data governance, security alignment and training. The company says the offering is meant to reduce risk and improve productivity as more organizations move from experimentation to daily use.

Why it matters: - Businesses are adopting AI tools faster than their Microsoft 365 environments, permissions and processes are often ready to support them. - Forum Info-Tech's new service is designed to reduce the risk of exposing sensitive data and wasting Copilot license spend. - The offering targets small and mid-market organizations that need a structured path to use AI productively.

What happened: - Forum Info-Tech announced a new AI IT services line in Corona, California, on Aug. 20, 2026. - The service line is built to help organizations adopt Microsoft 365 Copilot and other AI tools safely. - Biren Shukla, founder and CEO of Forum Info-Tech, said Copilot reveals problems in an unready environment faster than it fixes them.

The details: - The new service line includes four parts: Copilot readiness and AI risk assessment, data governance and security alignment, controlled Copilot implementation, and ongoing training and adoption support. - Forum Info-Tech said the offering was shaped by a common pattern among clients: teams adopting AI before confirming their Microsoft 365 environment, data permissions and processes were ready. - Microsoft research cited by Forum Info-Tech found early Copilot users completed common knowledge-work tasks 29% faster than a control group, with no measurable drop in accuracy. - In Microsoft's Early Access Program, Copilot users reported average time savings of 14 minutes per day, or about 1.2 hours per week. - Forum Info-Tech said its own internal rollout has mirrored those findings. - The company said its team now uses AI tools broadly for writing, coding and reporting tasks after deploying Copilot internally. - Shukla said his own work week has gained five to 10 hours of productivity.

Between the lines: - The launch positions Forum Info-Tech as more than a reseller or implementer of AI software; it is packaging governance, security and training around adoption. - The emphasis on readiness suggests many Copilot problems are really data and process problems. - Productivity claims are strongest when adoption is controlled, measured and paired with training rather than left to ad hoc use.

What's next: - Organizations can request a Copilot readiness assessment through Forum Info-Tech. - The company is likely to use the launch to deepen work with clients in healthcare, legal, financial services, construction, manufacturing and local government. - Forum Info-Tech will lean on its internal Copilot experience as it sells the new service line.

The bottom line: - Forum Info-Tech is betting that safe AI adoption will be a consulting and managed-services opportunity, not just a software deployment.